ServiceNow Developer

Remote

Full Time

Experienced

ServiceNow Developer
Remote | Full-Time, Permanent | 8:00 AM – 5:00 PM EST

About LEIDIT

LEIDIT is a ServiceNow Elite Consulting Partner and SBA 8(a)-certified firm that designs, builds, and implements ServiceNow solutions for federal agencies and enterprise organizations. Our team of 450+ ServiceNow certifications has delivered mission-critical asset management, IT, HR, and workflow automation solutions to agencies including USAID, the Department of State, the Department of Veterans Affairs, CMS, and the Federal Reserve — earning a 5/5 customer satisfaction rating and recognition as a Washington Business Journal Best Place to Work.

We're a remote-first, family-first company that invests in our people: every employee gets an individual Employee Growth Plan, mentorship from certified Master Architects and Technical Architects, ongoing certification support, and a wellness program (WIN — Workout, Inspiration, Nutrition) built around community and balance. If you want to do meaningful, mission-driven work alongside people who genuinely support your growth, we'd love to meet you.

Position Summary

LEIDIT is seeking a ServiceNow Developer to support a U.S. federal civilian agency on a long-term, full-time engagement. This role is fully remote, you can reside anywhere in the U.S. but you must be able to work EST timezone. In this role, you'll design, build, and optimize ServiceNow solutions — including Security Incident Response (SIR) capabilities — while partnering directly with stakeholders to translate business needs into technical solutions. This position is available immediately for a qualified candidate who can obtain the required Public Trust clearance.

What You'll Do

Partner with project teams to understand client business transformation objectives and translate them into technical requirements
Serve as a trusted advisor on ServiceNow capabilities during stakeholder meetings, offering solutions and recommendations
Design, develop, and implement ServiceNow solutions — including core configuration, flow design, reporting, data imports, custom scripting, Portal development, and third-party integrations
Build and maintain business rules, UI policies, ACLs, and workflows/flows
Troubleshoot issues for end users and stakeholders, and determine problem areas within the current framework
Collaborate with the project manager on timelines, requirements, and specifications
Uphold CMS development standards, including automated testing, QA, and Agile practices
Participate in Agile ceremonies — sprint planning, daily scrums, retrospectives, and release planning
Develop processes that improve user access and platform navigation

What You'll Bring

4+ years of overall IT experience, including 2+ years as a ServiceNow Developer and/or Implementation Specialist
Strong written and verbal communication skills, with the ability to influence and consult on technical decisions (presenting options with pros, cons, and risks)
Extensive knowledge of JavaScript, and familiarity with HTML, CSS, Angular JS, XML, and structural programming concepts
Hands-on experience with the ServiceNow platform, including Service Portal, widgets and pages, REST APIs, GlideRecord, GlideSystem, GlideForm, GlideUser, and GlideAjax
Experience building custom applications, plus working knowledge of UI Builder, Flow Designer, and Workspaces
Experience with update sets, source control, and instance migration best practices
Advanced problem-solving ability and a consultative, client-facing mindset

Preferred Qualifications

Experience configuring SIR playbooks, workflows, and security incident state models
Familiarity with Security Operations (SecOps) integrations, including Threat Intelligence and Vulnerability Response modules
Experience integrating third-party tools (SIEM, EDR, threat intel feeds) via APIs, MID Server, or IntegrationHub
Background in security operations, incident response, or SOC workflows

Certifications

ServiceNow Certified System Administrator (required)
ServiceNow Certified Application Developer (preferred)
ServiceNow Certified Implementation Specialist - SIR (preferred)

Clearance Requirement

This position requires the ability to obtain and maintain a Public Trust background investigation.

Compensation & Benefits

Salary: $120,000 – $135,000, commensurate with experience

Medical, dental, and vision insurance
Generous PTO and paid holidays
Continuing education and tuition assistance
401(k) with employer match
Employee Growth Plan with mentorship and certification support
Access to LEIDIT's WIN wellness program (Workout, Inspiration, Nutrition)

Why Join LEIDIT?

Elite credentials: 450+ ServiceNow certifications and Elite Consulting / Premier Build Partner status
Proven impact: 5/5 customer satisfaction across 18+ federal agencies served globally
Recognized culture: Washington Business Journal Best Place to Work, with a family-first, remote-friendly ethos
Real growth: individualized development plans, mentorship from certified architects, and continuous learning support

Equal Opportunity Employer

LEIDIT is committed to being an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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Are you legally authorized to work in the United States without the need for employer sponsorship, now or in the future?*

This position is fully remote but requires working core hours of 8:00 AM–5:00 PM Eastern Time (EST), and you must reside within the United States. Can you commit to this schedule and location requirement?*

What is your highest level of education completed?* High school or equivalentAssociate'sBachelor'sMaster'sDoctorate

Do you currently hold an active ServiceNow Certified System Administrator (CSA) certification, which is required for this role?*

This role requires the ability to obtain and maintain a U.S. federal Public Trust clearance, which generally requires U.S. citizenship (or, in some cases, lawful permanent residency meeting residency requirements). Are you a U.S. citizen, or do you otherwise meet the eligibility requirements to obtain a Public Trust clearance?*

Do you have at least 4 years of overall IT experience, including at least 2 years specifically as a ServiceNow Developer and/or Implementation Specialist?*

This is a full-time, permanent, W-2 employee position. Are you seeking full-time, permanent employment (as opposed to a short-term contract, C2C, or 1099 arrangement)?*

Describe your hands-on experience configuring core ServiceNow platform elements — business rules, UI policies, ACLs, and workflows/Flow Designer. Please give a specific example of a solution you built end-to-end.*

Describe your experience with ServiceNow REST APIs, GlideRecord, GlideSystem, GlideForm, GlideUser, and GlideAjax. Provide an example of an integration you built using these.*

Have you worked on a federal government contract or in another compliance-driven environment (e.g., CMS development standards, FedRAMP, NIST)?*

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